ENGLEWOOD, Colo.--(BUSINESS WIRE)--
CSG
International (NASDAQ: CSGS), a global provider of interactive
transaction-driven solutions and services, today announced that Atlantic
Broadband, the nation's 13th largest cable operator, has extended
its contract with CSG to provide comprehensive billing and customer care
solutions across the enterprise.
Under the terms of the six-year extension, Atlantic Broadband will
continue its use of CSG's pre-integrated, end-to-end billing solution to
reduce operational and network costs. The solution suite creates
efficiencies through configurable system capabilities and improved
business processes that support operational cost reductions in areas
such as operations, IT, customer care, and workforce management.
"For more than a decade, CSG has provided reliable and scalable
solutions that help us increase our subscriber base, revenue, and new
service opportunities," said Richard J. Shea, Senior Vice President and
Chief Operating Officer for Atlantic Broadband. "By supporting
additional touch points to customer interactions, we are able to capture
data that enables us to provide the best service offerings for each
individual customer."
CSG offers a broad portfolio of managed services solutions and
licensed-based products that help clients like Atlantic Broadband
compete more effectively, improve business operations, and deliver a
more authentic customer experience across a variety of touchpoints.
"Developing next-generation systems and operations to improve the
customer experience is the core of CSG's business," said Bret
Griess, executive vice president and chief operations officer at
CSG. "Rising consumer demands for the highest speed and quality of
voice, data, and video content puts the customer experience front and
center and offers today's service providers an unprecedented opportunity
to develop market differentiation through superior customer care."
CSG's holistic billing and customer care capabilities allow some of the
best-known brands in the communications services industry to consolidate
core operations onto a single, scalable platform. Its fully integrated
capabilities streamline operations, provide improved flexibility, and
support new market growth.
About Atlantic Broadband
Atlantic Broadband, a wholly-owned subsidiary of Cogeco
Cable Inc. (TSX: CCA), is the 13th largest cable operator
in the United States, based on number of Basic Cable customers served.
The company provides TV, Internet and Phone services to more than
230,000 residential and business customers located in four operating
regions: Western Pennsylvania, Miami Beach, Maryland/Delaware, and
Aiken, S.C. Atlantic Broadband is headquartered in Quincy,
Massachusetts. Additional information is available at www.atlanticbb.com.
About CSG International
CSG
Systems International, Inc. (NASDAQ:CSGS) is a market-leading
business support solutions and services company serving the majority of
the top 100 global communications service providers, including leaders
in fixed, mobile, and next-generation networks such as AT&T, Bharti
Airtel, Comcast, DISH, Orange, SingTel Optus, Spark New Zealand,
Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone.
With more than 30 years of experience and expertise in voice, video,
data, and content services, CSG International offers a broad portfolio
of licensed and Software-as-a-Service (SaaS)-based products and
solutions that help clients compete more effectively, improve business
operations and deliver a more impactful customer experience across a
variety of touch points. For more information, visit our website at www.csgi.com.
CSG International
Elise Brassell, +1 303-804-4962
Marketing
and Public Relations
Elise.brassell@csgi.com
or
Liz
Bauer, +1-303-804-4065
Investor Relations
Liz.bauer@csgi.com
Source: CSG International
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