Solution Selected for Exceptional Innovation in Customer Care and
Service
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
CSG
International, Inc. (NASDAQ:
CSGS), a global provider of interactive transaction-driven solutions
and services, today announced that it has been chosen as a TMC CUSTOMER
2014 Product of the Year Award winner.
CSG was selected for its Customer
Communication Center (CCC), a powerful, industry-leading
communication management platform. CCC empowers clients to meet the
increasing and evolving demands of connected consumers with integrated,
multichannel options. The solution is designed to educate, engage, and
connect with customers in all of the ways consumers choose to be
connected. It is technology agnostic and can be integrated quickly and
easily via Web services or plug-and-play adapters.
"On behalf of both TMC and CUSTOMER magazine, it is my pleasure
to honor CSG with a 2014 Product of the Year Award," said Rich
Tehrani, chief executive officer of TMC. "Its Customer Communication
Center solution has proven capabilities deserving of this elite
status and I look forward to continued innovation from CSG in 2014 and
beyond."
Renowned clients that include the largest financial and communication
services providers in the world use CCC as part of their enterprise
fraud protection strategies, personalized contact offerings, and
customer management solutions. CCC's holistic approach incorporates
communication preference management services, comprehensive contact
history repositories, sophisticated message handling services, and
real-time customer interaction tracking that can be integrated with
existing databases and channels.
"CSG's Customer Communication Center helps clients understand their
current customer experience landscape and identify gaps between that
current state and the clients' desired future state," said Jennifer
Fellows, vice president of product management at CSG. "The solution
supports strategic initiatives that improve operational efficiencies and
customer satisfaction using a holistic and engaging interaction
management suite, which in turn increases satisfaction, revenue, and
long-term growth for clients."
Clients can configure the solution in-house or with CSG's help. To drive
efficiencies and boost economies of scale, components of CCC may be
delivered in the cloud or as a license-based offering.
For more information about the CUSTOMER 2014 Product of the Year
Awards, please visit www.tmcnet.com.
About CSG International
CSG
Systems International, Inc. (NASDAQ:CSGS)
is a market-leading business support solutions and services company
serving the majority of the top 100 global communications service
providers, including leaders in fixed, mobile, and next-generation
networks such as AT&T, Comcast, DISH, Orange, Reliance, SingTel Optus,
Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon,
Vivo, and Vodafone. With more than 30 years of experience and expertise
in voice, video, data, and content services, CSG International offers a
broad portfolio of licensed and Software-as-a-Service (SaaS)-based
products and solutions that help clients compete more effectively,
improve business operations and deliver a more impactful customer
experience across a variety of touch points. For more information, visit
our website at www.csgi.com.
About TMC and CUSTOMER Magazine
TMC is a global, integrated media company that supports clients' goals
by building communities in print, online, and face to face. TMC
publishes multiple magazines and produces a variety of trade events. For
more information about TMC, visit www.tmcnet.com.
TMC's
CUSTOMER magazine premiered in September 2012 and is the
industry's new, definitive source for news, product information, and
strategies for communications that engage customers and potential
customers. Please visit http://customer.tmcnet.com
for more information.
CSG International
KC Higgins, +1 303-434-8163
Public Relations
kc.higgins@csgi.com
or
Liz
Bauer, +1 303-804-4065
Investor Relations
Liz.bauer@csgi.com
or
TMC
Jessica
McCaffrey
Marketing Manager, +1 203-852-6800, ext. 170
jmccaffrey@tmcnet.com
Source: CSG International, Inc.
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