Agreement Provides Increased Support for New Services and an Improved
Customer Experience
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
CSG
International (NASDAQ: CSGS), a global provider of interactive
transaction-driven solutions and services, today announced that Mediacom
Communications Corporation, the nation's eighth largest cable
television company, has renewed its strategic partnership with CSG to
support the delivery of service differentiation and innovation to
Mediacom's 1.3 million customers.
CSG and Mediacom enjoy a relationship that spans more than 15 years.
Under the terms of the multiyear contract extension, Mediacom will
broaden the end-to-end customer care and billing solutions provided by
CSG to expand beyond voice, video, and data into home automation and
other lines of business that provide new revenue channels and build
long-term customer relationships.
"CSG's proven solutions are deployed by the world's largest global
service providers, demonstrating its ability to manage the complexities
of end-to-end integrated systems," said Tapan Dandnaik, Mediacom's
senior vice president of customer service and financial operations. "CSG
has been a great partner, and this new contract will help us bring
advanced customer service solutions to the market quickly and build on
our promise of simple and consistent customer care."
CSG will provide new offerings such as the award-winning CSG
Customer Communication Center (CCC) and CSG Financial Forecaster.
The implementation of CCC will improve the Mediacom customer experience
by providing compelling, real-time interactions that include the ability
to access preference and service information from multiple systems. It
will also deliver cohesive and consistent communications based on
defined parameters and events across all customer touch points,
including social channels. CSG Financial Forecaster will deliver a
flexible, automated schedule of financial reports designed to improve
Mediacom's ability to report, analyze, monitor, and act on financial
performance more efficiently.
"Mediacom is dedicated to making technology simple for its customers,
and we are dedicated to making technology simple for Mediacom," said Bret
Griess, chief operating officer of CSG. "We are the largest managed
services provider of business support systems in the world. Our highly
scalable, available, flexible solutions help clients like Mediacom tap
our 30 years of proven domain expertise in the cable and wireless
markets to offer consumers superior quality of service and support
innovative new revenue channels."
New solutions supported by the agreement will deliver a centrally
managed communication and data platform across billing, customer
relationship management, and third-party applications that provides
reduced call times, an enhanced customer experience, and decreased churn.
About Mediacom
Mediacom Communications Corporation is the nation's eighth largest cable
television company and one of the leading cable operators focused on
serving the smaller cities in the United States, with a significant
customer concentration in the Midwestern and Southeastern regions.
Mediacom Communications offers a wide array of information,
communications and entertainment services, including video, high-speed
data and phone, and provides innovative broadband communications
solutions through its Mediacom Business division. Mediacom
Communications' advertising sales and productions services are sold
under its OnMedia division. More information about Mediacom
Communications is available at www.mediacomcc.com.
About CSG International
CSG
Systems International, Inc. (NASDAQ:CSGS) is a market-leading
business support solutions and services company serving the majority of
the top 100 global communications service providers, including leaders
in fixed, mobile, and next-generation networks such as AT&T, Bharti
Airtel, Comcast, DISH, Orange, SingTel Optus, Telecom New Zealand,
Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone.
With more than 30 years of experience and expertise in voice, video,
data, and content services, CSG International offers a broad portfolio
of licensed and Software-as-a-Service (SaaS)-based products and
solutions that help clients compete more effectively, improve business
operations and deliver a more impactful customer experience across a
variety of touch points. For more information, visit our website at www.csgi.com.
Mediacom Communications
Thomas J. Larsen, +1 845-443-2754
Group
VP - Legal & Public Affairs
tlarsen@mediacomcc.com
or
CSG
International
KC Higgins, +1 303-434-8163
Public Relations
kc.higgins@csgi.com
or
Liz
Bauer, +1 303-804-4065
Investor Relations
Liz.bauer@csgi.com
Source: CSG International
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