CSG CallCanvas Express Offers Flexible Cloud-Based Infrastructure
Management
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
CSG International (NASDAQ:
CSGS), a global provider of interactive transaction-driven solutions
and services, today announced that a North American business process
outsourcing (BPO) provider has selected CSG CallCanvas Express (CCX) to
boost flexibility and adaptability in automated call flows.
CSG CCX provides a front-end software-as-a-service-based (SaaS)
infrastructure that streamlines technology integration and reduces
costs. The solution supports the creation of outbound messaging
services, inbound IVR, and automated survey tools that allows clients to
expand platform capabilities through a seamless configuration tool to
support new business growth.
"CSG CCX allows interactive messaging customers to develop, maintain,
and implement custom call flows and applications with any degree of CSG
staff support they require," said Chad
Dunavant, vice president of North American products at CSG. "The
solution delivers unparalleled flexibility in the development process
and can be deployed in cloud models at the pace of the client's business
needs."
CCX also provides appointment notification and automated collection call
flows, tools to manage IVR prompts, and training programs customized to
individual client needs.
About CSG International
CSG
Systems International, Inc. (NASDAQ:CSGS)
is a market-leading business support solutions and services company
serving the majority of the top 100 global communications service
providers, including leaders in fixed, mobile, and next-generation
networks such as AT&T, Comcast, DISH, Orange, Reliance, SingTel Optus,
Telecom New Zealand, Telefonica, Time Warner Cable, T-Mobile, Verizon,
Vivo, and Vodafone. With more than 30 years of experience and expertise
in voice, video, data, and content services, CSG International offers a
broad portfolio of licensed and Software-as-a-Service (SaaS)-based
products and solutions that help clients compete more effectively,
improve business operations and deliver a more impactful customer
experience across a variety of touch points. For more information, visit
our website at www.csgi.com.
CSG International
KC Higgins, +1-303-434-8163
Public
Relations
kc.higgins@csgi.com
or
Liz
Bauer, +1-303-804-4065
Investor Relations
Liz.bauer@csgi.com
Source: CSG International
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