Cable Giant Chooses Next-Generation Customer Care
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
Time
Warner Cable, one of the largest providers of video, high-speed
data, and voice services in the United States, and CSG
Systems International (NASDAQ: CSGS), a global provider of
interactive transaction-driven solutions and services, today announced
that Time Warner Cable successfully implemented CSG SmartVideo in
markets in New York City, Ohio, Nebraska, Texas, Los Angeles, and San
Diego.
Time Warner Cable has used CSG's advanced customer care and billing
solutions for 30 years; it selected the CSG SmartVideo solution to help
customers understand their first bill, which is often the most complex
billing statement customers receive. A short video sent proactively to a
new customer's email address explains charges, discounts, and other
important information included in the monthly statement.
"Our goal is to offer proactive and personalized communications to all
of our customers," said Jason Barbrow, vice president of customer
lifecycle management at Time Warner Cable. "Our strategic partnership
with CSG has enabled us to invest in next-generation services and enrich
the customer experience at the same time."
Time Warner Cable plans to launch CSG SmartVideo in additional markets
throughout the Carolinas and the Northeast over the coming months. The
solution sends personalized email messages that invite customers to view
video explanations of their first bills prior to delivery. Each video
offers personalized, concise explanations of the bill including the
customer's name, service descriptions, discrete product and service
costs, prorated amounts, discounts, billing period, payment amount, due
date, and more.
"CSG has a long history of partnering with clients to bring relevant and
innovative solutions to market," said Chad
Dunavant, vice president of product management at CSG. "We are
deeply committed to the seamless delivery of next-generation services to
help clients offer a differentiated customer experience at lower
operational costs and overhead."
CSG SmartVideo helps clients increase customer loyalty, boost revenue
generation capabilities, and reduce service costs. For more information
about the role of video billing and strong customer relationships,
please see, "Killing
E-Billing: How Video Is Winning Customers' Hearts and Minds."
About CSG International
CSG
Systems International, Inc. (NASDAQ:CSGS) is a market-leading
business support solutions and services company serving the majority of
the top 100 global communications service providers, including leaders
in fixed, mobile, and next-generation networks such as AT&T, Comcast,
DISH, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica,
Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than
30 years of experience and expertise in voice, video, data, and content
services, CSG International offers a broad portfolio of licensed and
Software-as-a-Service (SaaS)-based products and solutions that help
clients compete more effectively, improve business operations and
deliver a more impactful customer experience across a variety of touch
points. For more information, visit our website at www.csgi.com.
CSG International
KC Higgins, +1-303-434-8163
Public Relations
[email protected]
or
Liz
Bauer, +1-303-804-4065
Investor Relations
[email protected]
Source: CSG International
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