CSG Delivers the Right Technician, to the Right Job, at the Right Time
GREENWOOD VILLAGE, Colo.--(BUSINESS WIRE)--
CSG (NASDAQ: CSGS), the trusted partner to simplify the complexity of business
transformation in the digital age, announces the availability of new
real-time traffic insights in its field force management solution,
designed to boost the cable and satellite industry’s ability to get the
right technician, to the right job, at the right time.
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CSG Workforce Express offers real-time traffic data to help Pay-TV service technicians avoid traffic delays and reach their jobs on time. (Photo: Business Wire)
CSG Workforce Express (CSG WFX) is now the only Pay-TV-specific
field-force management solution to integrate real-time traffic data into
its service technician routing capabilities. The solution calculates
drive time from one job to the next by incorporating all real-time
events, including traffic volumes, accidents, events and road closures
for a precise route calculation. This allows field-based service
technicians to take the most efficient routes and avoid delays so that
promised appointment windows can be met.
“The average U.S. commuter spends 42
hours in traffic per year and loses $1,400 idling away gas. For
service technicians who are on the road all day, traffic congestion not
only impacts time and money, but also customer satisfaction and brand
perception,” said Chad Dunavant, head of global product management, CSG.
“Understanding what’s happening on the road in real-time is an important
step toward meeting promised arrival times and improving customer
satisfaction ratings.”
As proof of concept, CSG conducted analysis of one large market with 850
technicians performing 2,200 jobs per day and determined:
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Technicians increased productivity by 2 percent, or added about 14
more jobs per day.
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4.7 percent of previously scheduled jobs were reassigned and optimized
by the routing engine when real-time traffic incidents were considered.
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Drive time decreased by 2.3 percent, resulting in 3.2 less total
driving hours for the day.
CSG Workforce Express serves more than 60,000 field-based technicians
worldwide. CSG WFX with real-time traffic insights is available now.
About CSG
CSG simplifies the complexity of business transformation in the digital
age for the most respected communications, media and entertainment
service providers worldwide. With over 35 years of experience, CSG
delivers revenue
management, customer
experience and digital
monetization solutions for every stage of the customer lifecycle.
The company is the trusted partner driving digital transformation for
leading global brands, including Arrow Electronics, AT&T, Bharti Airtel,
Charter Communications, Comcast, DISH, Eastlink, iflix, MTN, TalkTalk,
Telefonica, Telstra and Verizon.
At CSG, we have one vision: flexible, seamless, limitless
communications, information and content services for everyone. For more
information, visit our website at csgi.com
and follow us on LinkedIn,
Twitter
and Facebook.
View source version on businesswire.com:
https://www.businesswire.com/news/home/20180410005491/en/
CSG International
Elise Brassell, +1 303-804-4962
Public
Relations
[email protected]
or
Liz
Bauer, +1 303-804-4065
Investor Relations
[email protected]
Source: CSG International