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CSG Helps Service Providers Maximize Revenue Through Effective Dispute and Reconciliation Management

September 17, 2019

GREENWOOD VILLAGE, CO, September 17, 2019 – Service providers identify invoice dispute management as one of the primary pain points in their business today. It is estimated that an average of seven to 15 percent of all wholesale invoices contain billing errors or inaccuracies. Since most businesses manually process a significant number of invoices each month, network operators of all sizes could be losing significant revenue as a result of incorrect or manual billing.

Today, CSG (NASDAQ: CSGS) announced the availability of its Dispute Reconciliation Management solution (DRM), which provides service providers with the tools and support to automate the reconciliation and dispute process.

“The absence of automation and tracking in the dispute and reconciliation process has been a central pain point for service providers worldwide,” said Michelle Nowak, vice president, global solutions and services, CSG. “The CSG Dispute Reconciliation Management solution empowers business teams to reconcile every possible invoice and any future invoice. It puts the service provider in control by shortening and simplifying the dispute process, resulting in reduced operating expenses.”

DRM reduces or eliminates the cumbersome use of spreadsheets and manual processes to give service providers the ability to manage disputes efficiently. The solution empowers users to efficiently configure new invoice formats and use tailored workflows that integrate into their specific business processes. The solution also:

  • Reduces partner management costs across all wholesale business lines and for all partners in the revenue chain.
  • Provides management with a simple view of current partner disputes as well as dispute history using a smart user interface that gives the user the power to hide. show, compute, aggregate, sort, highlight, graph, and subscribe to report emails for specific information and reports.
  • Uploads partner invoices and files which acts as an online storage repository.
  • Maintains the history, and any attachments/documents as part of dispute negotiations.

CSG Dispute Reconciliation Management is part of the company’s digital Wholesale suite of products and solutions. CSG is a leader in the BSS industry for wholesale market with a long-standing track record in disciplines including billing and settlement, digital partner management, trading, routing, service assurance and fraud protection. The company serves more than 300 operators and carriers worldwide – including more than half of companies that make up the ITW Global Leaders Forum. CSG offers end-to-end capabilities for wholesale service providers as they continue to evolve their business from a traditional to digital model.

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About CSG
CSG is a provider of software and services that help companies around the world monetize and digitally enable the customer experience. For more than 35 years, CSG has simplified the complexity of business, providing revenue management and digital monetization, payments, and customer engagement solutions to help our customers tackle any business challenge and thrive in an ever-changing marketplace.

Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually. CSG is the trusted partner driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, iflix, MTN and Telstra.

To learn more, visit our website at and connect with us on LinkedIn, Twitter and Facebook.

Brad Jones
Public Relations
+1 (303) 200-3001

Liz Bauer
Investor Relations
+1 (303) 804-4065

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