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CSG Systems International Reports Record Results for Fourth Quarter and Full Year 2018

February 06, 2019

GREENWOOD VILLAGE, Colo.--(BUSINESS WIRE)-- CSG (NASDAQ: CSGS), the trusted partner to simplify the complexity of business transformation in the digital age, today reported results for the quarter and year ended December 31, 2018.

Key Highlights:

  • Fourth quarter 2018 financial results:
    • Total revenues were $247.3 million and total non-GAAP adjusted revenues were $231.7 million.
    • GAAP operating income was $29.4 million, or 11.9% of total revenues, and non-GAAPoperating income was $41.4 million, or 17.9% of non-GAAP adjusted revenues.
    • GAAP earnings per diluted share (EPS) was $0.64 and non-GAAP EPS was $0.95.
    • Cash flows from operations were $70.1 million.
  • Full year 2018 financial results:
    • Total revenues grew eleven percent year-over-year to a record high of $875.1 million and non-GAAP adjusted revenues were $859.5 million, at the high end of expectations.
    • GAAP operating income was $104.9 million, or 12.0% of total revenues and non-GAAPoperating income was $147.9 million, or 17.2% of non-GAAP adjusted revenues, exceeding expectations.
    • GAAP EPS was $2.01 and non-GAAP EPS was $3.06, exceeding expectations.
    • Cash flows from operations were $143.3million, exceeding expectations.
  • CSG declared its quarterly cash dividend of $0.21 per share of common stock, or a total of approximately $7 million, to shareholders, bringing the total 2018 dividends to approximately $28 million.
  • In February 2019, CSG’s Board of Directors approved an approximately 6% increase in CSG’s cash dividend, effective with the first quarterly payment of $0.2225 per share of common stock.

“We executed very well this quarter, hitting on all cylinders from a sales, delivery and expense management standpoint,” said Bret Griess, president and chief executive officer of CSG. “And while, I’m proud of the record revenues and earnings that we generated this year, I’m most proud of the work that we have done over the past several years to strongly position ourselves as a trusted, dependable and reliable partner for our customers around the world.

“Over the past several years we have increased our investments to help power our customers’ digital transformation journeys, put our cash flows to work to help strengthen and diversify our business while at the same time being shareholder friendly, and expanded our footprint outside of the cable industry. We are seeing the impact of these investments and focus in our results.”

Financial Overview (unaudited)

(in thousands, except per share amounts and percentages):

    Quarter Ended December 31,       Year Ended December 31,
      Percent       Percent
2018 2017 Changed 2018 2017 Changed
GAAP Results:    
Revenues $ 247,267 $ 205,204 20 % $ 875,059 $ 789,582 11 %
Operating Income 29,425 26,048 13 % 104,932 105,685 (1 %)
Operating Margin Percentage 11.9 % 12.7 % 12.0 % 13.4 %
EPS $ 0.64 $ 0.45 42 % $ 2.01 $ 1.87 7 %
Non-GAAP Results:
Adjusted Revenues $ 231,665 $ 205,204 13 % $ 859,457 $ 789,582 9 %
Operating Income 41,400 36,343 14 % 147,855 142,127 4 %
Adjusted Operating Margin

Percentage

17.9 % 17.7 % 17.2 % 18.0 %
EPS $ 0.95 $ 0.62 53 % $ 3.06 $ 2.51 22 %
 

For additional information and reconciliations regarding CSG’s use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG’s website at www.csgi.com.

Results of Operations

GAAP Results: Total revenues for the fourth quarter of 2018 were $247.3 million, a 20% increase when compared to revenues of $205.2 million for the fourth quarter of 2017, and a 16% increase when compared to revenues of $213.1 million for the third quarter of 2018. Total revenues for the full year 2018 were $875.1 million, an 11% increase when compared to revenues of $789.6 million for the full year 2017. The increases in revenues can be mainly attributed to the acquisitions of Business Ink on February 28, 2018 and Forte on October 1, 2018. For the fourth quarter and full year of 2018, these acquisitions generated approximately $39 million and $74 million, respectively.

GAAP operating income for the fourth quarter of 2018 was $29.4 million, or 11.9% of total revenues, compared to $26.0 million, or 12.7% of total revenues, for the fourth quarter of 2017, and $25.7 million, or 12.0% of total revenues, for the third quarter of 2018. GAAP operating income for the full year 2018 was $104.9 million, or 12.0% of total revenues, compared to $105.7 million, or 13.4% of total revenues, for the full year 2017.

GAAP EPS for the fourth quarter of 2018 was $0.64, as compared to $0.45 for the fourth quarter of 2017, and $0.49 for the third quarter of 2018. GAAP EPS for the full year 2018 was $2.01, compared to $1.87 for the full year 2017. These increases in GAAP EPS are due to a combination of increased operating income and a lower effective tax rate, resulting primarily from the U.S. Tax Reform enacted in December 2017.

Non-GAAP Results: Non-GAAP adjusted revenues for the fourth quarter of 2018 were $231.7 million, a 13% increase when compared to $205.2 million for the fourth quarter of 2017, and a 9% increase when compared to $213.1 million for the third quarter of 2018. Total non-GAAP adjusted revenues for the full year 2018 were $859.5 million, a 9% increase when compared to $789.6 million for the full year 2017. These increases in non-GAAP adjusted revenues are primarily due to the acquisition activities, discussed above.

Non-GAAP operating income for the fourth quarter of 2018 was $41.4 million, or 17.9% of total non-GAAP adjusted revenues, compared to $36.3 million, or 17.7% of total non-GAAP adjusted revenues for the fourth quarter of 2017, and $35.6 million, or 16.7% of total non-GAAP adjusted revenues for the third quarter of 2018. Non-GAAP operating income for the full year 2018 was $147.9 million, or 17.2% of total non-GAAP adjusted revenues, compared to $142.1 million, or 18.0% of total non-GAAP adjusted revenues for the full year 2017.

Non-GAAP EPS for the fourth quarter of 2018 was $0.95 compared to $0.62 for the fourth quarter of 2017, and $0.70 for the third quarter of 2018. Non-GAAP EPS for the full year 2018 was $3.06 compared to $2.51 for the full year 2017. The year-over-year increases in non-GAAP EPS are primarily due to a combination of a lower effective tax rate, resulting primarily from the U.S. Tax Reform enacted in December 2017, and higher operating income.

Balance Sheet and Cash Flows

Cash, cash equivalents and short-term investments at December 31, 2018 were $162.9 million, compared to $199.3 million as of September 30, 2018 and $261.4 million as of December 31, 2017. These decreases can be mainly attributed to the cash acquisitions of Business Ink and Forte for approximately $155 million during the year.

CSG had net cash flows from operations for the fourth quarters ended December 31, 2018 and 2017 of $70.1 million and $24.4 million, respectively, and had non-GAAP free cash flow of $57.0 million and $18.8 million, respectively. For the year ended December 31, 2018 and 2017, CSG generated net cash flows from operations of $143.3 million and $127.2 million, respectively, and had non-GAAP free cash flow of $86.2 million and $98.3 million, respectively. These increases in cash flows from operations can be primarily attributed to positive working capital changes during the fourth quarter of 2018.

Summary of 2019 Financial Guidance

CSG’s financial guidance for the full year 2019 is as follows:

GAAP Measures:    
Revenues $965 - $995 million
Operating Margin Percentage 11.7%
EPS $2.17 - $2.27
Cash Flows from Operating Activities $125 - $145 million
Non-GAAP Measures:
Adjusted Revenues $903 - $920 million
Adjusted Operating Margin Percentage 17.0%
EPS $3.15 - $3.27
 

For additional information and reconciliations regarding CSG’s use of non-GAAP financial measures, please refer to the attached Exhibit 2 and the Investor Relations section of CSG’s website at www.csgi.com.

Conference Call

CSG will host a conference call on Wednesday, February 6, 2019 at 5:00 p.m. EST, to discuss CSG’s fourth quarter and full year results for 2018. The call will be carried live and archived on the Internet. A link to the conference call is available at http://ir.csgi.com. In addition, to reach the conference by phone, dial 1-888-254-3590 and ask the operator for the CSG conference call and Liz Bauer, chairperson.

Additional Information

For information about CSG, please visit CSG’s web site at www.csgi.com. Additional information can be found in the Investor Relations section of the website.

About CSG

CSG simplifies the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. The company is the trusted partner driving digital transformation for leading global brands, including Arrow Electronics, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iflix, MTN, TalkTalk, Telefonica, Telstra and Verizon.

At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. For more information, visit our website at csgi.com and follow us on LinkedIn, Twitter and Facebook.

Forward-Looking Statements

This news release contains forward-looking statements as defined under the Securities Act of 1933, as amended, that are based on assumptions about a number of important factors and involve risks and uncertainties that could cause actual results to differ materially from what appears in this news release. Some of these key factors include, but are not limited to the following items:

  • CSG derives approximately fifty-five percent of its revenues from its three largest clients;
  • Continued market acceptance of CSG’s products and services;
  • CSG’s ability to continuously develop and enhance products in a timely, cost-effective, technically-advanced and competitive manner;
  • CSG’s ability to deliver its solutions in a timely fashion within budget, particularly large and complex software implementations;
  • CSG’s dependency on the global telecommunications industry, and in particular, the North American telecommunications industry;
  • CSG’s ability to meet its financial expectations as a result of its dependency on software solution sales, which are subject to greater volatility;
  • Increasing competition in CSG’s market from companies of greater size and with broader presence;
  • CSG’s ability to successfully integrate and manage acquired businesses or assets to achieve expected strategic, operating and financial goals;
  • CSG’s ability to protect its intellectual property rights;
  • CSG’s ability to maintain a reliable, secure computing environment;
  • CSG’s ability to conduct business in the international marketplace;
  • CSG’s ability to comply with applicable U.S. and International laws and regulations; and
  • Fluctuations in credit market conditions, general global economic and political conditions, and foreign currency exchange rates.

This list is not exhaustive, and readers are encouraged to review the additional risks and important factors described in CSG’s reports on Forms 10-K and 10-Q and other filings made with the SEC.

       

CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS-UNAUDITED

(in thousands, except per share amounts)

 
December 31, December 31,
2018 2017

ASSETS

Current assets:
Cash and cash equivalents $ 139,277 $ 122,243
Short-term investments   23,603   139,117
Total cash, cash equivalents and short-term investments 162,880 261,360
Settlement assets 124,627 -
Trade accounts receivable:
Billed, net of allowance of $3,115 and $4,149 235,827 219,531
Unbilled 37,227 31,187
Income taxes receivable 6,720 13,839
Other current assets   32,286   28,349
Total current assets   599,567   554,266
Non-current assets:
Property and equipment, net of depreciation of $93,278 and $123,126 81,813 44,651
Software, net of amortization of $119,381 and $108,986 36,400 26,906
Goodwill 255,816 210,080
Client contracts, net of amortization of zero and $97,109 - 43,626
Acquired client contracts, net of amortization of $82,692 and zero 65,456 -
Client contract costs, net of amortization of $43,051 and zero 37,289 -
Deferred income taxes 11,087 14,057
Other assets   26,934   10,948
Total non-current assets   514,795   350,268
Total assets $ 1,114,362 $ 904,534

LIABILITIES AND STOCKHOLDERS' EQUITY

 

Current liabilities:
Current portion of long-term debt $ 7,500 $ 22,500
Client deposits 36,889 31,053
Trade accounts payable 45,386 38,420
Accrued employee compensation 61,107 62,984
Settlement liabilities 123,613 -
Deferred revenue 40,236 41,885
Income taxes payable 218 1,216
Other current liabilities   35,442   24,535
Total current liabilities   350,391   222,593
Non-current liabilities:
Long-term debt, net of unamortized discounts of $14,549 and $18,264 352,326 309,236
Deferred revenue 17,527 12,346
Income taxes payable 2,284 2,415
Deferred income taxes 8,205 4,584
Other non-current liabilities   22,605   10,614
Total non-current liabilities   402,947   339,195
Total liabilities   753,338   561,788
Stockholders' equity:
Preferred stock, par value $.01 per share; 10,000 shares authorized; zero shares issued and outstanding - -
Common stock, par value $.01 per share; 100,000 shares authorized; 33,158 and 33,516 shares outstanding 693 689
Common stock warrants; 439 warrants vested; 1,425 issued 9,082 9,082
Additional paid-in capital 441,417 427,091
Treasury stock, at cost; 34,779 and 34,075 shares (842,360 ) (814,732 )
Accumulated other comprehensive income (loss):
Unrealized loss on short-term investments, net of tax 2 (88 )
Cumulative foreign currency translation adjustments (42,937 ) (28,734 )
Accumulated earnings   795,127   749,438
Total stockholders' equity   361,024   342,746
Total liabilities and stockholders' equity $ 1,114,362 $ 904,534
 
       

CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME-UNAUDITED

(in thousands, except per share amounts)

 
Quarter Ended Year Ended

December 31,
2018

   

December 31,
2017

December 31,
2018

   

December 31,
2017

Revenues:
Cloud and related solutions $ 214,987 $ 169,565 $ 766,377 $ 651,010
Software and services 18,528 16,212 58,101 62,892
Maintenance   13,752   19,427   50,581   75,680
Total revenues   247,267   205,204   875,059   789,582
Cost of revenues (exclusive of depreciation, shown separately below):
Cloud and related solutions 115,589 81,812 392,801 315,006
Software and services 9,054 7,614 34,870 39,018
Maintenance   5,537   10,300   22,149   40,787
Total cost of revenues 130,180 99,726 449,820 394,811
Other operating expenses:
Research and development 32,225 28,112 124,034 113,215
Selling, general and administrative 48,793 43,714 169,308 153,695
Depreciation 5,011 3,405 18,304 13,380
Restructuring and reorganization charges   1,633   4,199   8,661   8,796
Total operating expenses   217,842   179,156   770,127   683,897
Operating income   29,425   26,048   104,932   105,685
Other income (expense):
Interest expense (4,465 ) (4,156 ) (17,667 ) (16,794 )
Amortization of original issue discount (680 ) (643 ) (2,664 ) (2,790 )
Interest and investment income, net 390 936 2,646 3,246
Loss on extinguishment of debt - - (810 ) -
Other, net   897   (514 )   550   (1,637 )
Total other   (3,858 )   (4,377 )   (17,945 )   (17,975 )
Income before income taxes 25,567 21,671 86,987 87,710
Income tax provision   (4,669 )   (6,705 )   (20,857 )   (26,346 )
Net income $ 20,898 $ 14,966 $ 66,130 $ 61,364
 
Weighted-average shares outstanding:
Basic 32,329 32,512 32,488 32,415
Diluted 32,602 32,983 32,855 32,865
 
Earnings per common share:
Basic $ 0.65 $ 0.46 $ 2.04 $ 1.89
Diluted 0.64 0.45 2.01 1.87
 
   

CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS-UNAUDITED

(in thousands)

 
Year Ended

December 31,
2018

   

December 31,
2017

Cash flows from operating activities:
Net income $ 66,130 $ 61,364
Adjustments to reconcile net income to net cash provided by operating activities-
Depreciation 18,304 13,380
Amortization 44,328 29,501
Amortization of original issue discount 2,664 2,790
Asset impairment 1,851 3,135
Gain on short-term investments and other (101 ) (184 )
Loss on extinguishment of debt 810 -
Deferred income taxes 4,913 7,112
Stock-based compensation   19,358   21,049
Subtotal   158,257   138,147
Changes in operating assets and liabilities, net of acquired amounts:
Trade accounts receivable, net (138 ) (6,421 )
Other current and non-current assets and liabilities (23,179 ) 2,875
Income taxes payable/receivable 5,055 (2,729 )
Trade accounts payable and accrued liabilities (7,146 ) (4,377 )
Deferred revenue   10,492   (300 )
Net cash provided by operating activities   143,341   127,195
 
Cash flows from investing activities:
Purchases of software, property and equipment (57,104 ) (28,942 )
Purchases of short-term investments (75,022 ) (182,247 )
Proceeds from sale/maturity of short-term investments 190,778 193,465
Acquisition of and investments in business, net of cash acquired (144,791 ) -
Acquisition of and investments in client contracts   -   (12,180 )
Net cash used in investing activities   (86,139 )   (29,904 )
 
Cash flows from financing activities:
Proceeds from issuance of common stock 2,311 1,776
Payment of cash dividends (27,979 ) (26,850 )
Repurchase of common stock (34,726 ) (30,649 )
Proceeds from long-term debt 150,000 -
Payments on long-term debt (125,625 ) (15,000 )
Settlement of convertible notes - (34,771 )
Payments of deferred financing costs   (1,490 )   -
Net cash used in financing activities   (37,509 )   (105,494 )
Effect of exchange rate fluctuations on cash   (2,659 )   4,095
 
Net increase (decrease) in cash and cash equivalents 17,034 (4,108 )
 
Cash and cash equivalents, beginning of period   122,243   126,351
Cash and cash equivalents, end of period $ 139,277 $ 122,243
 
Supplemental disclosures of cash flow information:
Cash paid during the period for-
Interest $ 15,857 $ 14,729
Income taxes 10,426 22,144
 
           

EXHIBIT 1

CSG SYSTEMS INTERNATIONAL, INC.

SUPPLEMENTAL REVENUE ANALYSIS

 

Total Revenues by Geography

 
Quarter Ended Quarter Ended Quarter Ended
December 31, September 30, December 31,
2018 2018 2017
Americas   85 %   85 %   84 %
Europe, Middle East and Africa 10 % 10 % 10 %
Asia Pacific   5 %   5 %   6 %
Total Revenues   100 %   100 %   100 %
 
   

 Year Ended  

   

 Year Ended  

December 31, December 31,
2018 2017
Americas   85 %   85 %
Europe, Middle East and Africa 10 % 9 %
Asia Pacific   5 %   6 %
Total Revenues   100 %   100 %
 

Revenues by Significant Customers: 10% or more of Total Revenues

    Quarter Ended     Quarter Ended     Quarter Ended
December 31, September 30, December 31,
2018   2018 2017
Comcast   22 %   26 %   29 %
Charter 18 % 21 % 21 %
DISH 8 % 9 % 10 %
 
Year Ended   Year Ended
December 31, December 31,
2018 2017
Comcast 25 %   28 %
Charter 20 % 22 %
DISH 9 % 11 %
 

EXHIBIT 2
CSG SYSTEMS INTERNATIONAL, INC.
DISCLOSURES FOR NON-GAAP FINANCIAL MEASURES

Use of Non-GAAP Financial Measures and Limitations

To supplement its condensed consolidated financial statements presented in accordance with generally accepted accounting principles (GAAP), CSG uses non-GAAP adjusted revenues, non-GAAP operating income and margin, non-GAAP adjusted operating margin percentage, non-GAAP EPS, non-GAAP adjusted EBITDA, and non-GAAP free cash flow. CSG believes that these non-GAAP financial measures, when reviewed in conjunction with its GAAP financial measures, provide investors with greater transparency to the information used by CSG’s management in its financial and operational decision making. CSG uses these non-GAAP financial measures for the following purposes:

  • Certain internal financial planning, reporting, and analysis;
  • Forecasting and budgeting;
  • Certain management compensation incentives; and
  • Communications with CSG’s Board of Directors, stockholders, financial analysts, and investors.

These non-GAAP financial measures are provided with the intent of providing investors with the following information:

  • A more complete understanding of CSG’s underlying operational results, trends, and cash generating capabilities;
  • Consistency and comparability with CSG’s historical financial results; and
  • Comparability to similar companies, many of which present similar non-GAAP financial measures to investors.

Non-GAAP financial measures are not measures of performance under GAAP, and therefore should not be considered in isolation or as a substitute for GAAP financial information. Limitations with the use of non-GAAP financial measures include the following items:

  • Non-GAAP financial measures are not based on any comprehensive set of accounting rules or principles;
  • The way in which CSG calculates non-GAAP financial measures may differ from the way in which other companies calculate similar non-GAAP financial measures;
  • Non-GAAP financial measures do not include all items of income and expense that affect CSG’s operations and that are required by GAAP to be included in financial statements;
  • Certain adjustments to CSG’s non-GAAP financial measures result in the exclusion of items that are recurring and will be reflected in CSG’s financial statements in future periods; and
  • Certain charges excluded from CSG’s non-GAAP financial measures are cash expenses, and therefore do impact CSG’s cash position.

CSG compensates for these limitations by relying primarily on its GAAP results and using non-GAAP financial measures as a supplement only. Additionally, CSG provides specific information regarding the treatment of GAAP amounts considered in preparing the non-GAAP financial measures and reconciles each n on-GAAP financial measure to the most directly comparable GAAP measure.

Non-GAAP Financial Measures: Basis of Presentation

The table below outlines the exclusions from CSG’s non-GAAP financial measures:

Non-GAAP Exclusions      

Adjusted
Revenue

     

Operating
Income

     

Adjusted
Operating
Margin
Percentage

      EPS
Transaction fees X X
Restructuring and reorganization charges X X X
Acquisition-related expenses:
Amortization of acquired intangible assets X X X
Earn-out compensation X X X
Transaction-related costs X X X
Stock-based compensation X X X
Amortization of original issue discount (“OID”) X
Gain (loss) on extinguishment of debt X
Unusual income tax matters X
 

CSG believes that excluding certain items in calculating its non-GAAP financial measures provides meaningful supplemental information regarding CSG’s performance and these items are excluded for the following reasons:

  • Transaction fees are primarily comprised of interchange and other payment-related fees paid in conjunction with the delivery of service to clients under CSG’s payment services contracts, to third-party payment processors and financial institutions by Forte, a CSG company acquired in October 2018. Because Forte controls the integrated service provided under its payment services client contracts, these transaction fees are presented gross, and not netted against revenues; however, other payments companies who do not provide and/or control an integrated service present their revenues net of transaction fees. The exclusion of these fees in calculating CSG’s non-GAAP adjusted revenues provides management and investors an additional means to use to compare CSG’s current revenues with historical and future periods, as well as with other payments companies.
  • Restructuring and reorganization charges are expenses that result from cost reduction initiatives and/or significant changes to CSG’s business, to include such things as involuntary employee terminations, changes in management structure, divestitures of businesses, facility consolidations and abandonments, and fundamental reorganizations impacting operational focus and direction. These charges are not considered reflective of CSG’s recurring core business operating results. The exclusion of these items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.
  • Acquisition-related expenses include amortization of acquired intangible assets, earn-out compensation, and transaction-related costs. Transaction-related costs, which typically include expenses related to legal, accounting, and other professional services, are direct and incremental expenses related to business acquisitions, and thus, are not considered reflective of CSG’s recurring core business operating results. The total amount of acquisition-related expenses can vary significantly between periods based on the number and size of acquisition activities, previously acquired intangible assets becoming fully amortized, and ultimate realization of earn-out compensation. In addition, the timing of these expenses may not directly correlate with underlying performance of the CSG’s operations. Therefore, the exclusion of acquisition-related expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.
  • Stock-based compensation results from CSG’s issuance of equity awards to its employees under incentive compensation programs. The amount of this incentive compensation in any period is not generally linked to the level of performance by employees or CSG. The exclusion of these expenses in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to evaluate the non-cash expense related to compensation included in CSG’s results of operations, and therefore, the exclusion of this item allows investors to further evaluate the cash generating capabilities of CSG’s business.
  • The convertible notes OID is the result of allocating a portion of the principal balance of the debt at issuance to the equity component of the instrument, as required under current accounting rules. This OID is then amortized to interest expense over the life of the respective convertible debt instrument. The interest expense related to the amortization of the OID is a non-cash expense, and therefore, the exclusion of this item allows investors to further evaluate the cash interest costs of CSG’s convertible notes for cash flow, liquidity, and debt service purposes.
  • Gains and losses related to the extinguishment of debt are a result of the refinancing of CSG’s credit agreement and/or repurchase of CSG’s convertible notes. These activities are not considered reflective of CSG’s recurring core business operating results. Any resulting gain or loss is generally non-cash income or expense, and therefore, the exclusion of this item allows investors to further evaluate the cash impact of these repurchases for cash flow and liquidity purposes. In addition, the exclusion of these gains and losses in calculating CSG’s non-GAAP EPS allows management and investors an additional means to compare CSG’s current operating results with historical and future periods.
  • Unusual items within CSG’s quarterly and/or annual income tax expense can occur from such things as income tax accounting timing matters, income taxes related to unusual events, or as a result of different treatment of certain items for book accounting and income tax purposes. Consideration of such items in calculating CSG’s non-GAAP financial measures allows management and investors an additional means to compare CSG’s current financial results with historical and future periods.

CSG also reports non-GAAP adjusted EBITDA and non-GAAP free cash flow. Management believes non-GAAP adjusted EBITDA is a useful measure to investors in evaluating CSG’s operating performance, debt servicing capabilities, and enterprise valuation. CSG defines non-GAAP adjusted EBITDA as income before interest, income taxes, depreciation, amortization, stock-based compensation, foreign currency transaction adjustments, acquisition-related expenses, and unusual items, such as restructuring and reorganization charges, and gains and losses related to the extinguishment of debt, as discussed above. Additionally, management uses non-GAAP free cash flow, among other measures, to assess its financial performance and cash generating capabilities, and believes that it is useful to investors because it shows CSG’s cash available to service debt, make strategic acquisitions and investments, repurchase its common stock, pay cash dividends, and fund ongoing operations. CSG defines non-GAAP free cash flow as net cash flows from operating activities less the purchases of property and equipment.

Non-GAAP Financial Measures

Non-GAAP Adjusted Revenues:

The reconciliations of GAAP revenues to non-GAAP adjusted revenues for the indicated periods are as follows (in thousands):

    Quarter Ended       Year Ended
December 31, December 31,
2018     2017 2018     2017
GAAP revenues $ 247,267 $ 205,204 $ 875,059 $ 789,582
Less: Transaction fees   (15,602 )     (15,602 )  
Non-GAAP adjusted revenues (1) $ 231,665 $ 205,204 $ 859,457 $ 789,582
(1)   Non-GAAP adjusted revenues are defined as GAAP revenues less transaction fees. Transaction fees are primarily comprised of interchange and other payment-related fees paid, in conjunction with the delivery of service to clients under CSG’s payment services contracts, to third-party payment processors and financial institutions by Forte, a CSG company acquired in October 2018. Because Forte controls the integrated service provided under its payment services client contracts, these transaction fees are presented gross, and not netted against revenues; however, other payments companies who do not provide and/or control an integrated service present their revenues net of transaction fees.
 

Non-GAAP Operating Income:

The reconciliations of GAAP operating income to non-GAAP operating income for the indicated periods are as follows (in thousands, except percentages):

    Quarter Ended     Year Ended
December 31, December 31,
2018     2017 2018     2017
GAAP operating income $ 29,425 $ 26,048 $ 104,932 $ 105,685
Restructuring and reorganization charges (2) 1,633 4,199 8,661 8,796
Acquisition-related expenses:
Amortization of acquired intangible assets 3,326 1,658 9,699 6,864
Earn-out compensation 1,260 - 1,260 -
Transaction-related costs 1,034 - 3,653 -
Stock-based compensation (2)   4,722   4,438   19,650   20,782
Non-GAAP operating income $ 41,400 $ 36,343 $ 147,855 $ 142,127
 
Non-GAAP adjusted revenues $ 231,665 $ 205,204 $ 859,457 $ 789,582
Non-GAAP adjusted operating margin percentage 17.9 % 17.7 % 17.2 % 18.0 %
(2)   Stock-based compensation included in the tables above and following excludes amounts that have been recorded in restructuring and reorganization charges.
 

Non-GAAP EPS:

The reconciliations of GAAP EPS to non-GAAP EPS for the indicated periods are as follows (in thousands, except per share amounts):

    Quarter Ended       Quarter Ended
December 31, 2018 December 31, 2017
Amounts     EPS (4) Amounts     EPS (4)
GAAP net income $ 20,898 $ 0.64 $ 14,966 $ 0.45
GAAP income tax provision (3)   4,669   6,705
GAAP income before income taxes 25,567 21,671
Restructuring and reorganization charges (2) 1,633 4,199
Acquisition-related expenses:
Amortization of acquired intangible assets 3,326 1,658
Earn-out compensation 1,260 -
Transaction-related costs 1,034 -
Stock-based compensation (2) 4,722 4,438
Amortization of OID   680   643
Non-GAAP income before income taxes 38,222 32,609
Non-GAAP income tax provision (3)   (7,247 )   (12,036 )
Non-GAAP net income $ 30,975 $ 0.95 $ 20,573 $ 0.62
 
Year Ended Year Ended
December 31, 2018 December 31, 2017
Amounts EPS (4) Amounts EPS (4)
GAAP net income $ 66,130 $ 2.01 $ 61,364 $ 1.87
GAAP income tax provision (3)   20,857   26,346
GAAP income before income taxes 86,987 87,710
Restructuring and reorganization charges (2) 8,661 8,796
Acquisition-related expenses:
Amortization of acquired intangible assets 9,699 6,864
Earn-out compensation 1,260 -
Transaction-related costs 3,653 -
Stock-based compensation (2) 19,650 20,782
Loss on extinguishment of debt 810 -
Amortization of OID   2,664   2,790
Non-GAAP income before income taxes 133,384 126,942
Non-GAAP income tax provision (3)   (32,786 )   (44,430 )
Non-GAAP net income $ 100,598 $ 3.06 $ 82,512 $ 2.51
(3)   For the fourth quarter and year ended December 31, 2018 the GAAP effective income tax rates were approximately 18% and 24%, respectively, and the non-GAAP effective income tax rates were approximately 19% and 25%, respectively.
For the fourth quarter and year ended December 31, 2017 the GAAP effective income tax rates were approximately 31% and 30%, respectively, and the non-GAAP effective income tax rates were approximately 37% and 35%, respectively.
(4) The outstanding diluted shares for the fourth quarter and year ended December 31, 2018 were 32.6 million and 32.9 million, respectively, and for the fourth quarter and year ended December 31, 2017 were 33.0 million and 32.9 million, respectively.
 

Non-GAAP Adjusted EBITDA:

CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to GAAP net income is provided below for the indicated periods (in thousands, except percentages):

    Quarter Ended     Year Ended
December 31, December 31,
2018     2017 2018     2017
GAAP net income $ 20,898 $ 14,966 $ 66,130 $ 61,364
GAAP income tax provision 4,669 6,705 20,857 26,346
Interest expense (5) 4,465 4,156 17,667 16,794
Amortization of OID 680 643 2,664 2,790
Loss on extinguishment of debt - - 810 -
Interest and investment income and other, net   (1,287 )   (422 )   (3,196 )   (1,609 )
GAAP operating income 29,425 26,048 104,932 105,685
Restructuring and reorganization charges (2) 1,633 4,199 8,661 8,796
Acquisition-related expenses:
Amortization of acquired intangible assets (6) 3,326 1,658 9,699 6,864
Earn-out compensation 1,260 - 1,260 -
Transaction-related costs 1,034 - 3,653 -
Stock-based compensation (2) 4,722 4,438 19,650 20,782
Amortization of other intangible assets (6) 2,521 5,618 9,517 20,388
Amortization of client contract costs (6) 6,096 - 23,381 -
Depreciation   5,011   3,405   18,304   13,380
Non-GAAP adjusted EBITDA $ 55,028 $ 45,366 $ 199,057 $ 175,895
Non-GAAP adjusted EBITDA as a percentage of non-GAAP adjusted revenues   24 %   22 %   23 %   22 %
(5)   Interest expense includes amortization of deferred financing costs as provided in Note 6 below.
(6) Amortization on the statement of cash flows is made up of the following items for the indicated periods (in thousands):
 
    Quarter Ended       Year Ended
December 31, December 31,
2018       2017 2018       2017
Amortization of acquired intangible assets $ 3,326 $ 1,658 $ 9,699 $ 6,864
Amortization of other intangible assets 2,521 5,618 9,517 20,388
Amortization of client contract costs 6,096 23,381
Amortization of deferred financing costs   411   555     1,731   2,249
Total amortization $ 12,354 $ 7,831   $ 44,328 $ 29,501
 

Non-GAAP Free Cash Flow:

CSG’s calculation of non-GAAP free cash flow and the reconciliation of CSG’s non-GAAP free cash flow measure to cash flows from operating activities are provided below for the indicated periods (in thousands):

    Quarter Ended     Year Ended
December 31, December 31,
2018     2017 2018     2017
Cash flows from operating activities $ 70,072 $ 24,373 $ 143,341 $ 127,195
Purchases of property and equipment   (13,057 )   (5,572 )   (57,104 )   (28,942 )
Non-GAAP free cash flow $ 57,015 $ 18,801 $ 86,237 $ 98,253
 

Non-GAAP Financial Measures – 2019 Financial Guidance

Non-GAAP Adjusted Revenues:

The reconciliation of GAAP revenues to non-GAAP adjusted revenues, as included in CSG’s 2019 full year financial guidance, is as follows:

    2019 Guidance Range
Low Range       High Range
GAAP revenues $ 965,000 $ 995,000
Less: Transaction fees   (62,000 )   (75,000 )
Non-GAAP adjusted revenues $ 903,000 $ 920,000
 

Non-GAAP Operating Income and Adjusted Operating Margin Percentage:

The reconciliation of GAAP operating income to non-GAAP operating income, and the resulting GAAP operating margin percentage and non-GAAP adjusted operating margin percentage, as included in CSG’s 2019 full year financial guidance at the midpoint, is as follows:

  2019
Guidance

Operating Income

GAAP operating income $ 115,000
Restructuring and reorganization charges 300
Acquisition-related expenses:
Amortization of acquired intangible assets 12,500
Earn-out compensation 5,100
Stock-based compensation   22,000
Non-GAAP operating income $ 154,900
 

Operating Margin Percentage

GAAP revenues (mid-point) $ 980,000
GAAP operating margin percentage 11.7 %
 
Non-GAAP adjusted revenues (mid-point) $ 911,500
Non-GAAP adjusted operating margin percentage 17.0 %
 

Non-GAAP EPS:

The reconciliation of GAAP EPS to non-GAAP EPS as included in CSG’s 2019 full year financial guidance is as follows (in thousands, except per share amounts):

    2019 Guidance Range
Low Range       High Range
Amounts     EPS (8) Amounts     EPS (8)
GAAP net income $ 69,600 $ 2.17 $ 73,000 $ 2.27
GAAP income tax provision (7)   24,300   25,600
GAAP income before income taxes 93,900 98,600
Restructuring and reorganization charges 300 300
Acquisition-related expenses:
Amortization of acquired intangible assets 12,500 12,500
Earn-out compensation 5,100 5,100
Stock-based compensation 22,000 22,000
Amortization of OID   2,800   2,800
Non-GAAP income before income taxes 136,600 141,300
Non-GAAP income tax provision (7)   (35,500 )   (36,400 )
Non-GAAP net income $ 101,100 $ 3.15 $ 104,900 $ 3.27
(7)   For 2019, the estimated effective income tax rate for GAAP and non-GAAP purposes is expected to be approximately 26%.
(8) The weighted-average diluted shares outstanding are expected to be approximately 32 million.
 

Non-GAAP Adjusted EBITDA:

CSG’s calculation of non-GAAP adjusted EBITDA and the reconciliation of CSG’s non-GAAP adjusted EBITDA measure to GAAP net income is provided below for CSG’s 2019 full year financial guidance at the mid-point (in thousands, except percentages):

    2019
GAAP net income $ 71,300
GAAP income tax provision 25,000
Interest expense 18,500
Amortization of OID 2,800
Interest and investment income and other, net   (2,600 )
GAAP operating income 115,000
Restructuring and reorganization charges 300
Acquisition-related expenses:
Amortization of acquired intangible assets 12,500
Earn-out compensation 5,100
Stock-based compensation 22,000
Amortization of other intangible assets 7,700
Amortization of client contract costs 18,100
Depreciation   23,800
Non-GAAP adjusted EBITDA $ 204,500
Non-GAAP adjusted EBITDA as a percentage of non-GAAP adjusted revenues   22 %
 

Non-GAAP Free Cash Flow:

CSG’s calculation of non-GAAP free cash flow and the reconciliation of CSG’s non-GAAP free cash flow measure to cash flows from operating activities is provided below for CSG’s 2019 full year financial guidance at the mid-point (in thousands):

    2019
Cash flows from operating activities $ 135,000
Purchases of property and equipment   (30,000 )
Non-GAAP free cash flow $ 105,000
 

CSG Systems International
Liz Bauer, Chief Communications and Investor Relations Officer
303-804-4065
liz.bauer@csgi.com

Source: CSG

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