Denver, May 5, 2021 –
CSG
®
(NASDAQ: CSGS) today announced it is working with IT services provider CBTS
to enable its digital transformation as the company moves into a new era of
growth. CBTS selected CSG’s Ascendon cloud-first
SaaS solution to rapidly bring new digital services to market and leverage
the solution’s product catalogue, rating and charging capabilities.
“CBTS continuously evolves to better serve the changing needs and demands
of our customers in today’s digital age,” said Shannon Mullen, SVP of
Administrative Services for CBTS. “To meet and exceed these expectations,
we are investing in tools, processes and technology to deliver exceptional
experiences to our customers. Choosing CSG Ascendon provides the foundation
for achieving this goal. Not only does the solution give us the
flexibility, convenience and efficiencies we need to scale our operations
and meet our growth goals, but CSG’s customer-centric culture and strong
reputation made it the clear choice for our business.”
CBTS, a division of Cincinnati Bell, is focused on providing
communications, cloud, infrastructure, and IT consulting solutions to
clients of all sizes. With the move to Ascendon’s SaaS-based platform, CBTS
will now benefit from a lower total cost of ownership that delivers the
flexibility and scalability it needs to bring new products and services to
market faster. CBTS will also use CSG’s
Managed Services
to outsource its billing infrastructure and operations. Additionally, CSG
Output Solutions
will provide the flexibility that CBTS requires to quickly tailor invoice
design to its customer needs, while leveraging CSG’s industry leading print
and mail capabilities.
“Today’s consumers and business owners increasingly want a one-stop shop
for communication and related technology solutions from their service
providers. These heightened expectations place tremendous pressure on our
customers to be agile and innovative,” said Ken Kennedy, COO and head of
Revenue Management and Digital Monetization at CSG. “CSG deploys solutions
that deliver immediate impact to our customers. With the Ascendon SaaS
solution, they benefit from the continuous investment we make in the
platform. CBTS continues to innovate to better support its customers, and
CSG is committed to the company’s long-term success.”
CSG is a leader in the Gartner Magic Quadrant for its
Revenue and Customer Management solutions
, which help companies around the world digitally transform their business
to monetize and digitally enable exceptional customer experiences. Through
this transformation process, CSG empowers customers to focus on core
business functions, reduce capital and operating expenditures, and increase
the reliability, scalability, security, and overall performance of their
business and network operations.
For more information on CSG Ascendon visit,
https://www.csgi.com/portfolio/ascendon/
.
# # #
About CBTS
CBTS serves enterprise and midmarket clients in all industries across the
United States and Canada. From Unified Communications to Cloud Services and
beyond, CBTS combines deep technical expertise with a full suite of
flexible technology solutions that drive business outcomes, improve
operational efficiency, mitigate risk, and reduce costs for its clients.
For more information, please visit www.cbts.com.
About CSG
For more than 35 years, CSG has simplified the complexity of business,
delivering innovative customer engagement solutions that help companies
acquire, monetize, engage, and retain customers. Operating across more than
120 countries worldwide, CSG manages billions of critical customer
interactions annually, and its award-winning suite of software and services
allow companies across dozens of industries to tackle their biggest
business challenges and thrive in an ever-changing marketplace. CSG is the
trusted provider for driving digital innovation for hundreds of leading
global brands, including Airtel Africa, América Móvil, AT&T, Charter
Communications, Comcast, DISH, Formula 1, Hutchison 3 Indonesia, Inmarsat,
Mastercard, Maximus, Microsoft, Mobily, MTN, New Leaf Service Contracts,
State of California DMV, TalkTalk and Telstra.
To learn more, visit our website at csgi.com and connect
with us on
LinkedIn
and Twitter.
Copyright © 2021 CSG Systems International, Inc. and/or its affiliates
(“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems
International, Inc. All third-party trademarks, service marks, and/or
product names which are referenced in this document are the property of
their respective owners, and all rights therein are reserved.
Contacts:
Tammy Hovey
Global / North America / Asia-Pacific Public Relations
+1 (917) 520-2751
tammy.hovey@csgi.com
Kristine Østergaard
Europe / Middle East / Africa Public Relations
+44 (0)79 2047 7204
kristine.ostergaard@csgi.com
John Rea
Investor Relations
+1 (210) 687-4409
john.rea@csgi.com