CSG and Lavastorm Partner on New TSM Intelligent Analytics Solution
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
CSG
International, Inc. (NASDAQ: CSGS), a global provider of interactive
transaction-driven solutions and services, today announced that a top
Latin American Mobile Operator has expanded the relationship with CSG to
support next-generation data and analytics capabilities.
The client has been a valued CSG customer since 2009. During that time,
CSG has provided its market-leading CSG
Intermediate and CSG
Interconnect solutions. Under the terms of the new agreement, the
client has licensed CSG
Total Service Mediation (TSM) Intelligent Analytics, an analytics
solution that allows operators to analyze account activity, usage, and
trends to drive business insights and actionable decisions. CSG TSM
Intelligent Analytics was developed by CSG in partnership with Lavastorm
Analytics, an agile data management and analytics software company.
"The CSG TSM Intelligent Analytics solution provides increased
transparency and satisfaction to our client's vast customer base," said
Rick Woods, vice president of product management, at CSG. "The offering
is easy to configure and grow on the existing CSG platform, which offers
unparalleled functionality, flexibility, and cost effectiveness while
supporting solutions in new areas such as big data analytics, fraud
management, revenue assurance, and more."
As the backbone of the TSM Intelligent Analytics offering, CSG
Intermediate boasts more than 200 global installations that process more
than 26 billion events per day. TSM Intelligent Analytics transforms
mediation data into meaningful analysis that enables clients to better
understand customer behavior, which results in improved customer
satisfaction and reduced churn. It also identifies trends that can
generate increased revenue and decrease potential fraud.
"Today's operators are sitting on a treasure trove of data, including
usage data, network data, machine-generated data, and customer data,"
said Drew Rockwell, chief executive officer of Lavastorm Analytics.
"Easy-to-access and intuitive analytic tools are the keys that unlock
the data's potential and help operators acquire more customers, increase
the relationship value of each customer and reduce costs. We are
thrilled to partner with CSG to develop the TSM Intelligent Analytics
solution because it provides game changing insight for sales and
marketing managers, fraud managers, and other decision makers so they
can reach new levels of operational efficiency and develop
transformational business and technology strategies."
CSG's highly scalable offering lowers operational risk and overhead to
clients by consolidating partners onto a single flexible and adaptable
platform available in both license- and cloud-based models.
About CSG International
CSG
Systems International, Inc. (NASDAQ:CSGS) is a market-leading
business support solutions and services company serving the majority of
the top 100 global communications service providers, including leaders
in fixed, mobile, and next-generation networks such as AT&T, Comcast,
DISH, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica,
Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than
30 years of experience and expertise in voice, video, data, and content
services, CSG International offers a broad portfolio of licensed and
Software-as-a-Service (SaaS)-based products and solutions that help
clients compete more effectively, improve business operations and
deliver a more impactful customer experience across a variety of touch
points. For more information, visit our website at www.csgi.com.
CSG International
KC Higgins, +1 303-434-8163
Public
Relations
kc.higgins@csgi.com
or
Liz
Bauer, +1 303-804-4065
Investor Relations
Liz.bauer@csgi.com
Source: CSG International
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