New Research Reveals that Portability, Partnerships, and Profits Are
Top-of-Mind for Communications Service Providers
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
CSG
International, Inc. (NASDAQ:
CSGS), a global provider of interactive transaction-driven solutions
and services, today released results of its new survey, "Supporting
Today's Digital Lifestyle," that explores the opportunities and
concerns cable and telecom operators face as the digital lifestyle
evolves.
The CSG survey polled decision makers at the top 100 communication
service providers (CSPs) in North America to determine the extent to
which CSPs have transformed their operations and business models to
become digital service providers (DSPs). The survey revealed three key
factors that will enable CSPs to successfully deliver and grow revenue
from providing digital lifestyle services: enabling content portability,
settling charges and revenues among complex partner ecosystems, and
driving revenue through cloud- or machine-to-machine-based services. Key
results include:
-
31% of telecommunications organizations and 44% of cable organizations
said enabling content portability was key to becoming a provider of
digital lifestyle services, but many of them also felt the components
of that portability—personalization, device authentication, and
multidevice access to content from a single account—posed serious
challenges regarding the ability to drive profit from digital content
-
62% saw growth in digital content delivery coming from business
services, such as cloud-based or machine-to-machine-based services
-
66% estimated a 50% or more increase in the number of content partners
that require revenue settlement capabilities over the next three
years, and 39% cite the ability to settle those revenues and charges
as a primary hurdle to clear in order to achieve successful and
profitable digital content delivery
-
54% note the importance of managing network traffic sources in
real-time as a top capability needed in their revenue management
system, followed by multichannel sales support
"Service providers of all stripes are in the midst of monumental
business transformation to ensure their networks, billing, and
operational systems can keep pace with changing—and growing—consumer
demand," said Chad
Dunavant, vice president of product management, at CSG. "The
increased need for portable video content, apps, music, and more across
a wide range of devices means the deployment of high quality systems to
support the customer experience, revenue generation, and partner
management is key to profiting from today's digital lifestyle."
In other words, a CSP's choice of vendors and partners forms another
critical component of their long-term strategy. The ability of billing
infrastructure to support real-time, digital transactions goes
hand-in-hand with settling revenues and charges in the complex partner
ecosystem and profiting from the delivery of both content and business
services. . With the right systems in place, CSPs can acquire the
ability to launch and support new products quickly, support innovative
business models, and tap multiple sales channels to become successful
digital service providers.
The full survey and key findings are available at http://info.csgi.com/DigitalLifestyleSurveySummary.
About CSG International
CSG
Systems International, Inc. (NASDAQ:CSGS) is a market-leading
business support solutions and services company serving the majority of
the top 100 global communications service providers, including leaders
in fixed, mobile, and next-generation networks such as AT&T, Comcast,
DISH, Orange, Reliance, SingTel Optus, Telecom New Zealand, Telefonica,
Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone. With more than
30 years of experience and expertise in voice, video, data, and content
services, CSG International offers a broad portfolio of licensed and
Software-as-a-Service (SaaS)-based products and solutions that help
clients compete more effectively, improve business operations and
deliver a more impactful customer experience across a variety of touch
points. For more information, visit our website at www.csgi.com.
CSG International
KC Higgins, +1 303-434-8163
Public
Relations
kc.higgins@csgi.com
or
Liz
Bauer, +1 303-804-4065
Investor Relations
Liz.bauer@csgi.com
Source: CSG International
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