Five-Year Consolidation Initiative to Drive Increased Market Growth
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
CSG
International (NASDAQ: CSGS), a global provider of interactive
transaction-driven solutions and services, today announced that WaveDivision
Holdings, LLC, a cable and broadband services company, has chosen
CSG to provide a single unified billing solution across the enterprise.
Under the terms of the new five-year agreement, CSG will deploy and
manage a comprehensive billing solution for Wave that will support all
video, voice, and data subscribers across residential, small business,
and enterprise customers. The solution will offer significant cost
savings and business efficiencies to enable Wave to provide an enhanced
customer experience.
"In order to support our growth initiatives, we felt it imperative to
consolidate on a single, scalable platform," said Charlie Watters,
executive vice president of IT and billing at Wave. "Wave is a leader in
customer service, and CSG's fully integrated billing solution allows us
to streamline our operations while providing improved flexibility for
business and residential customers that will be fully realized in the
next 12 months. In doing so, we will continue to build on our vision to
offer our customers easy-to-use, interactive solutions."
The CSG offering also includes a configurable product catalog that
supports real-time system changes to workflows and product availability
to allow Wave to react quickly to market changes. The solution's
flexible, scalable architecture supports rapid subscriber growth to fuel
expansion into new markets. CSG's award-winning Customer
Communication Center will boost Wave's ability to communicate
proactively with customers using multichannel options designed to
educate, engage, and connect subscribers.
"Our business support systems and solutions offer clients the
market-leading flexibility and operational efficiencies they require to
deliver innovative services to their customers," said Bret
Griess, executive vice president and chief operations officer at
CSG. "Our highly flexible and configurable offerings can be integrated
quickly and easily via Web services or plug-and-play adapters to provide
improved customer support, increased growth opportunities, and faster
time-to-profit from new services."
The pre-integrated, end-to-end solution provided by CSG will also reduce
operational and network costs to enable Wave to compete more efficiently
in the digital economy.
About Wave
WaveDivision Holdings, LLC, a cable and broadband services company,
provides video, Internet, and phone services for residential and
business customers in Washington, Oregon, and California. The company
offers digital cable television (TV), high speed Internet, home phone,
international programming, DVR, HDTV, and Free TV on demand services for
residential customers. It also provides top-tier Internet, phone, and
video services for businesses; dedicated Internet access, metro
Ethernet/Type II, wireless backhaul, and co-location services for ISPs,
resellers, partners, and wireless providers; and custom entertainment
and communications solutions for banking, carrier/cellular backhaul,
education, hospitality, manufacturing, medical/pharmaceuticals, public
sector/government, retail, services, and technology industries. The
company was founded in 2002 and is headquartered in Kirkland, Washington
with additional offices in Washington, Oregon, and California.
About CSG International
CSG
Systems International, Inc. (NASDAQ:CSGS) is a market-leading
business support solutions and services company serving the majority of
the top 100 global communications service providers, including leaders
in fixed, mobile, and next-generation networks such as AT&T, Bharti
Airtel, Comcast, DISH, Orange, SingTel Optus, Spark New Zealand,
Telefonica, Time Warner Cable, T-Mobile, Verizon, Vivo, and Vodafone.
With more than 30 years of experience and expertise in voice, video,
data, and content services, CSG International offers a broad portfolio
of licensed and Software-as-a-Service (SaaS)-based products and
solutions that help clients compete more effectively, improve business
operations and deliver a more impactful customer experience across a
variety of touch points. For more information, visit our website at www.csgi.com.
CSG International
KC Higgins, +1 303-434-8163
Public
Relations
kc.higgins@csgi.com
or
Liz
Bauer, +1 303-804-4065
Investor Relations
Liz.bauer@csgi.com
Source: CSG International
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