Cablevisión Argentina to Use Latest Field-Force Optimization
Technology
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
CSG
Systems International, Inc. (NASDAQ:
CSGS), the trusted global partner to launch and monetize digital
services, today announced that Cablevisión Argentina will use the
company's award-winning field force management solution, CSG Workforce
Express®, marking the expansion of the Workforce Express
product suite into the Latin American market.
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Cablevisión Argentina is the largest cable TV operator in the country,
serving more than 3 million customers with over 4,000 cable field
technicians. As Cablevisión grows its business and adds new customers,
getting a field technician with the right skills and equipment, routed
to the right customer, at the right time can boost customer satisfaction
while substantially reducing costs. CSG Workforce Express will automate
the operator's field technician scheduling and dispatch processes,
enable optimized routing of technicians and allow technicians to input
information about each job via mobile devices. The solution will be
deployed in Spanish and hosted in Cablevisión´s Buenos Aries data
center. IBM and CSG serve together as Cablevisión Argentina's business
partner and solution integrator, responsible for project management
services, client support and project quality assurance.
"The ability of our field technicians and dispatchers to make real-time
updates and changes will provide a new level of operational efficiency
that will not only help control and reduce service call costs, but also
improve the overall customer experience," said Simon Tadeo, CXO,
Cablevisión Argentina. "CSG has a proven track record in this space with
its expertise and technology, and we are confident that CSG can deliver
great results for Cablevisión Argentina."
Workforce Express (WFX) is a holistic platform with an integrated
application suite that enables the successful management of enterprise
field-service operations for most of North America's largest cable
operators. The CSG WFX suite uses patented routing technologies and
location-based services to support collaborative real-time
communications among field technicians, dispatch operators, and
customers. Smart mobile devices and integrated GPS data empower
technicians by providing on-the-go access to job, account, and inventory
data and by supporting tech-to-tech and tech-to-dispatch communications
that optimize service delivery. The solution also includes capabilities
that allow field workers to update inventory in real time when equipment
is removed, added, or swapped at customer locations.
"CSG has more than 30 years of experience supporting the
mission-critical business operations of cable companies. Deploying our
Workforce Express solution at an industry leading operator like
Cablevisión Argentina is the latest example of CSG helping cable
companies around the world grow and better compete in the digital
economy," said Brian Shepherd, president of broadband, cable and
satellite business at CSG International. "We are honored to serve
Cablevisión Argentina in partnership with IBM, and we look forward to
growing with them over time."
About CSG International
CSG
International (NASDAQ: CSGS) is the trusted global partner to
help clients launch and monetize communications and entertainment
services in the digital age. Leveraging 30 years of experience and
expertise in voice, video, data and content services, CSG delivers
market-leading revenue management and customer interaction solutions in
licensed and managed service models. The company drives business
transformation initiatives for the majority of the top 100 global
communications service providers, including AT&T, Charter
Communications, Comcast, DISH, ESPN, Media-Saturn, Orange, Reliance,
SingTel Optus, Telefonica, Telstra, Vodafone, Vivo and Verizon. For more
information, visit our website at www.csgi.com.
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CSG International
Elise Brassell, +1 303-804-4962
Public
Relations
Elise.brassell@csgi.com
or
Liz
Bauer, +1 303-804-4065
Investor Relations
Liz.bauer@csgi.com
Source: CSG Systems International, Inc.
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