The Multi-device Experience and Internal Alignment of Processes,
Systems and Skills are Keys to Success in the Digital Era
ENGLEWOOD, Colo.--(BUSINESS WIRE)--
CSG
International (NASDAQ: CSGS), a global provider of interactive
transaction-driven solutions and services, announces the results of its
recent global market survey, designed to understand how Communications
Service Providers (CSPs) are transforming their businesses to better
support digital services.
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CSG conducted its survey, Transforming
for Digital, in partnership with Pipeline Market
Research, polling approximately 100 CSPs worldwide to determine the
current state, opportunities and challenges on the path to becoming
Digital Service Providers (DSPs).
Projecting over the next three years, the majority of CSPs said that
offering digital services and transforming their business to become a DSP
had the most potential to increase top-line revenue, with 28 percent
of respondents ranking it as the number one revenue growth area. The
majority of service providers surveyed (52%) indicated that most of
their service offerings are digital today.
CSPs worldwide said they are taking action on several initiatives to
move business transformation forward over the next three years,
including updating business processes (69%); improving the customer
experience across devices (62%); improving technical resources pool
(54%); and updating IT and BSS technologies (52%). In addition, the
majority of respondents indicated they will be investing in creating a
differentiated multi-device experience (69%).
"While CSPs cited offering services across devices as a key investment
area, they also acknowledged that there is much work to be done to align
systems and processes to create a truly differentiated digital service
experience," said Ken Kennedy, chief technology officer at CSG
International. "We believe that the combination of cloud-based systems
that provide a faster route to monetizing digital services along with
specialized expertise in aligning processes, systems and resources are
the keys to transforming the entire organization to fully capture the
revenue opportunities of the digital era."
The survey also revealed that CSPs are not alone in their transformation
initiatives. Almost all respondents said that a specialized managed
service provider could help their organization improve technology and
business process, optimize existing systems to make the most of the
technology investments, and align business processes to better support
digital service initiatives. In addition, CSPs cited a third party's
ability to free internal resources to focus on innovation, with a
significant portion (13%) saying they would recover more than 50 percent
of their team's time to focus on innovation.
To read more about the Transforming for Digital survey and its
findings, please visit http://info.csgi.com/digital_transformation.
About CSG International
CSG
Systems International, Inc. (NASDAQ:CSGS)
is a market-leading business support solutions and services company
serving the majority of the top 100 global communications service
providers, including leaders in fixed, mobile and next-generation
networks such as AT&T, Charter Communications, Comcast, DISH, Orange,
Reliance, SingTel Optus, T-Mobile, Telefonica, Time Warner Cable,
Vodafone, Vivo and Verizon. With over 30 years of experience and
expertise in voice, video, data and content services, CSG International
offers a broad portfolio of licensed and Software-as-a-Service
(SaaS)-based products and solutions that help clients compete more
effectively, improve business operations and deliver a more impactful
customer experience across a variety of touch points. For more
information, visit our website at www.csgi.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160209005501/en/
CSG International
Elise Brassell, +1-303-804-4962
Public
Relations and Social Media
elise.brassell@csgi.com
or
Liz
Bauer, +1-303-804-4065
Investor Relations
Liz.bauer@csgi.com
Source: CSG International
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