New Solution Offers
Real-Time
Insights
for Service Appointments
GREENWOOD VILLAGE, Colo.--(BUSINESS WIRE)--
CSG (NASDAQ: CSGS), the trusted partner to simplify the complexity of business
transformation in the digital age, now offers even more ways for
Pay-TV and other service providers to proactively communicate in
real-time with consumers about their service appointments.
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CSG's Where's My Tech solution offers a real-time view of a service technician's arrival schedule. (Photo: Business Wire)
As part of CSG’s overall philosophy to enable an exceptional,
interactive experience between service providers and their customers
anytime, anywhere, on any channel, CSG now offers a real-time option for
consumers to follow the arrival progress of a service technician.
The new solution, named Where’s My Tech, is part of CSG’s field service
management solution, Workforce Express (WFX), which offers the ability
to get the right technician, to the right job, at the right time and
now, can show consumers exactly where their service technician is and
when they will arrive at the job site.
Where’s My Tech offers consumers real-time information about the status
of a service technician appointment, enables consumers to digitally
follow the technician while they are on their way to the service
location, and receive email or SMS messages with the estimated arrival
time of their technician’s arrival.
“Today’s digitally-savvy consumers are conditioned to receive updates
from the companies they do business with at every step of the customer
experience,” said Tim McElligott, senior consulting analyst at
Stratecast | Frost & Sullivan. “When those real-time updates don’t
happen, the customer experience is tarnished which can potentially have
a negative impact on customer satisfaction, and even a Net Promoter
Score.”
The Where’s My Tech solution is the latest enhancement to WFX, in
addition to real-time
traffic capabilities announced earlier this year.
“CSG’s communications management solutions offer an integrated approach
for service providers to manage and more actively engage with their
customer interactions throughout the customer lifecycle,” said Chad
Dunavant, head of product management, CSG. “This solution is the latest
step we have taken to help our clients deliver easy-to-use, connected
experiences that instantly raise the consumer experience to a new level.”
About CSG
CSG simplifies the complexity of business transformation in the digital
age for the most respected communications, media and entertainment
service providers worldwide. With over 35 years of experience, CSG
delivers revenue
management, customer
experience and digital
monetization solutions for every stage of the customer lifecycle.
The company is the trusted partner driving digital transformation for
leading global brands, including Arrow Electronics, AT&T, Bharti Airtel,
Charter Communications, Comcast, DISH, Eastlink, iflix, MTN, TalkTalk,
Telefonica, Telstra and Verizon.
At CSG, we have one vision: flexible, seamless, limitless
communications, information and content services for everyone. For more
information, visit our website at csgi.com
and follow us on LinkedIn,
Twitter
and Facebook.
View source version on businesswire.com:
https://www.businesswire.com/news/home/20180626005017/en/
CSG
Elise Brassell, +1 303-804-4962
Public Relations
Elise.brassell@csgi.com
or
Liz
Bauer, +1 303-804-4065
Investor Relations
Liz.bauer@csgi.com
Source: CSG