DENVER, December 7, 2021 — CSG® (NASDAQ: CSGS) is
transforming the way companies engage with customers by arming today’s leading brands with future-ready,
innovative solutions that drive extraordinary customer and employee experiences that inspire loyalty. CSG transforms
experiences by delivering personalized, predictive, and proactive digital interactions that improve business
outcomes, quicken time to value and reduce risk. With its proven SaaS platform for real-time journey analytics and
decisioning, as well as customer journey orchestration, CSG was recognized as a leader in the 2021 SPARK Matrix:
Customer Journey Analytics (CJA) 2021 Report.
“As our lives become increasingly digital, we must create greater value for our customers by
delivering exceptional experiences that are better than their last,” said Alfred Binford, president of
customer engagement for CSG. “In order to drive increased customer satisfaction and loyalty, we must
create deeper connections for our customers throughout the entire customer lifecycle. CSG’s consistent
recognition by the analyst community as a leader in customer journey orchestration, real-time interaction management
and analytics is a testament that our strategic efforts and continuous innovation in customer experience are
revolutionizing the way our customers do business.”
CSG's Journey as a Service (JaaS) technology is delivered as part of CSG Xponent™, a unified, cloud engagement
platform that harnesses holistic customer data, artificial intelligence, and machine learning to drive end-to-end,
winning experiences across the entire customer lifecycle. CSG Xponent integrates with existing technology
stacks to collect customer and interaction data to build a 360-degree view of the customer across functional silos
and legacy systems. In addition, CSG Xponent applies logic, business rules and decisioning criteria to
determine the best next experience for every customer.
Using real-time, personalized, and relevant communications across multiple channels, CSG Xponent allows
companies and empowers their employees to create extraordinary experiences that engage customers from acquisition to
onboarding, service delivery, retention and beyond.
“CSG’s customer journey capabilities enable organizations to build and execute complex customer journeys
that improve customer satisfaction and drive better business outcomes. It allows businesses to understand their
customer at a granular level by providing insightful data through real-time journey analytics,” said
Priyanka Panhale, analyst, Quadrant Knowledge Solutions. “CSG’s robust AI/ML capabilities and
predictive models for real-time decisioning act as a centralized intelligence repository to deliver the next-best
experience and data-driven journeys. With its ability to serve both B2C and B2B segments, integrated product
portfolio with comprehensive capabilities, and extensive partner ecosystem, CSG is well-positioned to expand its
market share in the global customer journey analytics market.”
The Quadrant Knowledge Solutions SPARK Matrix for Customer Journey Analytics provides insight on key market
competitors across multiple axes representing a range of performance provisions coinciding with customer impact and
technology excellence.
For more information on CSG Xponent and the power of customer journey orchestration, visit www.csgi.com/portfolio/csg-xponent/. To download the
2021 SPARK Matrix Quadrant for Journey Analytics, visit https://www.csgi.com/resources/spark-matrix-customer-journey-analytics-cja-2021/.
About CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary
customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around
the world launch new digital services, expand into new markets, and create dynamic experiences that capture new
customers and build brand loyalty. For nearly 40 years, CSG’s technologies and people have helped some of the
world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of
today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000
employees in over 20 countries, CSG is the trusted technology provider for leading global brands in
telecommunications, retail, financial services, and healthcare. Our solutions deliver real-world outcomes to more
than 900 customers in over 120 countries. To learn more, visit us at csgi.com and
connect with us on LinkedIn and Twitter.
Copyright © 2021 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks, and/or product names that are referenced in this document are the property of their respective owners, and all rights therein are reserved.
Contacts:
Jordy Spitale
CSG
+1 (504) 615 8820
Jordy.spitale@csgi.com
John Rea
Investor Relations
CSG
+1 (210) 687 4409
john.rea@csgi.com